Definition of ISO: ISO is abbreviation of International Organization for standardization, is quality management standard which is occurred by ISO. ISO 900 certificate betrays that product and services of organization is managed according to management system accepted bv international and determines that assurance about quality of product and services always goes on .

ISO 9001 is a standard which identifies effective quality management system . When organization meets requirements of this standard, it can take ISO 9001 certificate. This certificate shows that product and services are produced suitable to standard accepted by international. Standard was developed by ISO (International Organization of standardization) which central of it is in Switzerland at Geneva. More than 90 countries are member of ISO. Power of accreditation of certification bodies were given to committees of member countries. ,

Different standards which are developed for similar Technologies in different countries and different Technologies, are named as ?? technical obstacle for trade?? and these standards are used against producers. Aim of ISO is to prepare recognized ISO 9000 quality management standards by international and to remove like these obstacles in front of trade.

What is ISO 9000? : It is out ? and-outer standards which is to increase customer satisfaction and to establish, to develop quality management system and issued by ISO.

What is ISO 9001 ? : During establishing of quality management system applied necessary requirements which was identified, and it is dependency to certification audit. It is name of given certificate.

What is ISO 9001:2000 ? : ISO 9000 standard is reviewed every 5 years and is done revisions with ideas and needs of appliers and is issued. Number of 2000 means that revision was done and issued in 2000 year. This is version date (ISO 9001: 2000 version).

WHY İS TS EN ISO 9000?

Developing of quality understanding in organization ,

Increasing of Profit, productivity and market allocation ,

Effective management ,

Decreasing of cost ,

Satisfactory of employees ,

Improving of inside organization communication ,

Wide monitoring and control in all actions,

Decreasing of refusal ,

Management system model which is to decrease of customer complaint, to increase customer

satisfaction, to apply in national and international levels.